Tender Description:

Georgian Card JSC is the leading service operator of the payment business, providing the service to the companies in Georgia since 1997. Until today, Georgian Card retains its position of the market leader: processing up to 200 operations per second for 1000 ATM-s, more than 10000 POS terminals and more than 3000 Self-Service terminals

Georgian Card JSC invites qualified vendors to submit proposals for the automation of the POS Key Assignment Process. The objective of this project is to standardize, automate, and integrate POS key assignment activities using Jira Service Management and an external POS Management System provided by Georgian Cards.

Project Objectives

The purpose of this project is to:

• Automate the POS Key Assignment Process using standardized Jira Service Management requests
• Enable automatic retrieval and synchronization of POS device attributes
• Integrate Jira Service Management with the external POS Management System via APIs
• Reduce manual intervention and errors
• Ensure full traceability and auditability
• Provide reliable exception and failover handling for automation failures

SCOPE OF WORK

Standardized Request Form for POS Key Assignment:

The vendor shall:

• Configure or update a dedicated request type in Jira Service Management
• Ensure the request can be:
  - Created directly in the Service Desk project, or
  - Automatically linked from existing Acquiring/Substitution Jira issues

POS Asset Attribute Enhancement:

• Enhance the “POS Serial Number” object type in Jira Assets
• Ensure required POS-related attributes are properly structured and available for automation

 Attribute Synchronization Automation

• Implement automation rules to:
  - Automatically copy selected attributes from the “POS Serial Number” object
  - Populate corresponding Jira issue fields

API Integration Automation

• Implement automation to trigger an API call (POST/PUT) to the POS Management System when the Jira request transitions to a defined status (e.g., “Ready for Key Assignment”)
• API endpoint and specifications will be provided by Georgian Cards
• Support API authentication methods (token-based or basic authentication, as provided by Georgian Cards)

API Response Handling

The solution must:

• Receive and process responses from the POS Management System
• Update the Jira issue with:
  - Key Assignment Result (Success / Fail)
  - Response Timestamp
  - Additional response message or error details

Failover and Exception Handling

• Implement error-handling mechanisms for:
  - Timeouts
  - API failures (4xx / 5xx responses)
  
• Log all failures in a dedicated custom Jira field
• Ensure failed requests are traceable and available for manual follow-up or retry

Deliverables

The vendor is expected to deliver:

• Configured Jira Service Management request types
• Jira Assets enhancements
• Automation rules and workflows
• API integration and response handling logic
• Error-handling and logging mechanisms
• Technical documentation
• Knowledge transfer / handover session (if applicable)

Vendor Requirements

Vendors should demonstrate:

• Proven experience with Jira Service Management and Jira Assets
• Experience in API integrations and automation
• Familiarity with ITSM workflows
• Ability to deliver secure and maintainable solutions

Evaluation Criteria

Proposals will be evaluated based on:

• Technical compliance with requirements
• Relevant experience
• Implementation timeline
• Cost-effectiveness
• Quality of documentation and support approach

Proposal Requirements:

• Proposals must include the following sections:
• Company Background
• Relevant Project Experience
• Proposed Implementation Approach & Timeline
• Detailed Technical Proposal (addressing all Scope of Work items)
• Support Model Description for the 12-month period
• Commercial Offer
• Implementation cost
• Monthly/annual support fee
• Payment terms
• Team Composition
• Risk and Assumption Statement

Support Services

The vendor must provide 12 months of ongoing support, including:

• Troubleshooting
• Minor configuration changes
• Process optimization
• User assistance
• Monitoring of system functionality
• Monthly performance review (optional upon request)

Vendor Qualification Requirements

Vendors must demonstrate:

• Proven experience with Jira Service Management implementation
• Expertise in workflow design, dashboard configuration, and automation
• Availability of certified Jira/Atlassian professionals (preferred)
• Experience supporting enterprise-level environments
• Ability to provide bilingual support (Georgian/English preferred, not mandatory) 

Technical Requirements:

• Specify the technical environment and compatibility requirements for cloud Deployment and integrations.
• Ensure data security and compliance with industry standards during Deployment and integration processes.

DISCLAIMER:

The announcement of the tender does not oblige Georgian Card JSC to sign a contract with any of the participants and at any stage of the tender Georgian Card JSC reserves the right to terminate the tender without disclosing reason to any of the bidders.

EVALUATION CRITERIA:

Proposals will be evaluated based on the following criteria:

• Compliance with specified requirements and scope.
• Technical expertise and approach.
• Cost-effectiveness and value for money.
• Vendor reputation and support capabilities.

Vendor reputation and service capabilities.

PROPOSAL SUBMISSION:

Bidders must submit a proposal that includes the following:

• Bidders are obliged to provide the documents required by the tender requirements – to the contact person, indicated in this document;
• Additional information – if needed, should be obtained or clarified by contacting  to the person – via e-mail or telephone, indicated on the cover page of this document;
• After the completion is over, the tender commission will review the bids and select the supplier with the best conditions;
• The bidder should submit the total price of the service;
• The bidder should submit a presentation of the proposed product (or service) and datasheet files;
• Proposal currency should be indicated in USD including VAT;
• All documents and information that should be submitted by the bidder must be certified with the signature and seal of the authorized representative;
• In order to participate in the tender, it is necessary for the organization to submit the following mandatory documents:
  - Suggested price list (Appendix 1);
  - Bank details (Appendix 2);
  - Product/Service characteristics (Appendix 3);
  
• During the tender, bidder is obliged to submit an additional legal or financial document upon the request;
• The proposal must be valid at least for 90 calendar days.

ATTACHED DOCUMENTATION:

• Appendix 1: Price list;
• Appendix 2: Bank details;
  

Tender Submission Terms:

• Offers should be submitted on procurement web-page: www.tenders.ge
• Submission Deadline is: 12/02/2026 15:00
• Bid currency: USD
• Auction type: Without auction
• Instructions to Apply for E-Tender can be found in the attached file
• Any question during the electronic tender process shall be made in writing and communicated through the Q&A platform of www.tenders.ge website  

Contact Information:

Mariam Tabatadze
tenders@gc.ge
+995 577 331197

ტენდერის კატეგორია:

• 72400000 ინტერნეტმომსახურებები
• 48100000 პროგრამული უზრუნველყოფის სამრეწველო პაკეტები
• 72200000 პროგრამული უზრუნველყოფის შემუშავება და საკონსულტაციო მომსახურებები