Tender Description:

Georgian Card JSC is the leading service operator of the payment business, providing the service to the companies in Georgia since 1997. Until today, Georgian Card retains its position of the market leader: processing up to 200 operations per second for 1000 ATM-s, more than 10000 POS terminals and more than 3000 Self-Service terminals.

Georgian Card JSC is soliciting proposals from qualified vendors to deploy, provide ongoing support, and perform additional integration work for Jira Standard Cloud and Confluence Standard Cloud. The primary goal is to enhance project management, collaboration, and documentation capabilities within our organization through the implementation of these platforms. 

SCOPE OF WORK

Migration of Jira Service Management Data Center to Cloud:

• Migration of Service Desk Project *
• Incident Management 
• Request Management
• Change Management
• Post-implementation checklist
• Operational Risk incident Management
• Migration of issues
• Migration of dashboards

Migration of Acquiring Project

• Acquiring incidents and requests
• Integration with JSM Service Desk project
• Migration of Assets catalogue
   - Categories 
  - Subcategories 
  - POS serial numbers 
  - Terminal Type
  - Service Company
  - City
  - POS closing codes
• Migration of issues
• Migration of Reports
• Migration of dashboards
• Integration of Acquiring Project (Cloud) with BoG BPM
• Two-way synchronization of comments and statuses
• Configuration of Mobile application for Admins

Incident and bug management processes in JSW and JSM

• Incident management flow review
• Escalation based on incident category 
• Two-way synchronization of comments and statuses

VENDOR REQUIREMENTS

In order to qualify for the review, the bidder must meet all the requirements listed below:

• Must be able to conduct assessments/requested services in region of Georgia.
• Must be able to start within 10 (calendar days) from the signing of agreement.
• Must not face insolvency proceedings and must not be in the process of liquidation / reorganization.
• Experience with Jira cloud and Confluence Cloud Integrations;
• Certification or partnership with Atlassian;
• Provide references or case studies demonstrating successful implementations;
• Must have at least 5 (five) years of experience in providing similar services.

Technical Requirements:

• Specify the technical environment and compatibility requirements for cloud Deployment and integrations.
• Ensure data security and compliance with industry standards during Deployment and integration processes.

DISCLAIMER

The announcement of the tender does not oblige Georgian Card JSC to sign a contract with any of the participants and at any stage of the tender Georgian Card JSC reserves the right to terminate the tender without disclosing reason to any of the bidders.

EVALUATION CRITERIA

Proposals will be evaluated based on the following criteria:

• Compliance with specified requirements and scope.
• Technical expertise and approach.
• Cost-effectiveness and value for money.
• Vendor reputation and support capabilities.
• Vendor reputation and service capabilities

PROPOSAL SUBMISSION

Bidders must submit a proposal that includes the following:

• Bidders are obliged to provide the documents required by the tender requirements – to the contact person, indicated in this document;
• Additional information – if needed, should be obtained or clarified by contacting  to the person – via e-mail or telephone, indicated on the cover page of this document;
• After the completion is over, the tender commission will review the bids and select the supplier with the best conditions;
• The bidder should submit the total price of the service;
• The bidder should submit a presentation of the proposed product (or service) and datasheet files;
• Proposal currency should be indicated in USD including VAT;
  
• All documents and information that should be submitted by the bidder must be certified with the signature and seal of the authorized representative.
• In order to participate in the tender, it is necessary for the organization to submit the following mandatory documents:
  - Suggested price list (Appendix 1);
  - Bank details (Appendix 2);
  - Product/Service characteristics (Appendix 3);
• During the tender, bidder is obliged to submit an additional legal or financial document upon the request;
• The proposal must be valid at least for 90 calendar days.

ATTACHED DOCUMENTATION

• Appendix 1: Price list;
• Appendix 2: Bank details

Tender Submission Terms:

• Offers should be submitted on procurement web-page: www.tenders.ge
• Submission Deadline is: 2025, 24 Jan. 15:00 
• Bid currency: USD
• Auction type: Without auction
• Instructions to Apply for E-Tender can be found in the attached file
• Any question during the electronic tender process shall be made in writing and communicated through the Q&A platform of www.tenders.ge website

Contact Information
Mariam Tabatadze
tenders@gc.ge
+995 577 331197

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