Tender description:

Georgian Card JSC is the leading service operator of the payment business, providing the service to the companies in Georgia since 1997. Until today, Georgian Card retains its position of the market leader: processing up to 200 operations per second for 1000 ATM-s, more than 10000 POS terminals and more than 3000 Self-Service terminals

JSC Georgian Card is seeking a qualified vendor to provide ongoing support services for the implemented processes within our Atlassian Jira Service Management (JSM) platform. The selected vendor must have proven expertise in Atlassian products and be capable of maintaining, supporting, and enhancing the processes currently in operation.

VENDOR REQUIREMENTS

In order to qualify for the review, the bidder must meet all the requirements listed below:

Must be able to conduct assessments/requested services in region of Georgia.

Must be able to start within 10 (calendar days) from the signing of agreement.

Must not face insolvency proceedings and must not be in the process of liquidation / reorganization.

Experience with Atlassian products and cloud licensing.

Provide references or case studies demonstrating successful implementations;

Must have at least 5 (five) years of experience in providing similar services.

• Proven experience with Atlassian Jira Service Management (JSM) implementation and support
• Atlassian partnership or certification (Atlassian Partner status preferred)
• Experience supporting ITSM processes in the financial sector
• Demonstrated capability in system integrations (BPM, API-based integrations)
• Availability of a dedicated support team with defined response times

DISCLAIMER

The announcement of the tender does not oblige Georgian Card JSC to sign a contract with any of the participants and at any stage of the tender Georgian Card JSC reserves the right to terminate the tender without disclosing reason to any of the bidders.

EVALUATION CRITERIA

Proposals will be evaluated based on the following criteria:

• Experience and qualifications of the bidder and its personnel.
• Compliance with specified requirements
• Cost-effectiveness and value for money.
• References from previous clients.

Vendor reputation and service capabilities

PROPOSAL SUBMISSION

Bidders must submit a proposal that includes the following:

• Bidders are obliged to provide the documents required by the tender requirements – to the contact person, indicated in this document;
• Additional information – if needed, should be obtained or clarified by contacting  to the person – via e-mail or telephone, indicated on the cover page of this document;
• After the completion is over, the tender commission will review the bids and select the supplier with the best conditions;
• The bidder should submit the total price of the service;
• The bidder should submit a presentation of the proposed product (or service) and datasheet files;
• Proposal currency should be indicated in USD Including VAT;
• All documents and information that should be submitted by the bidder must be certified with the signature and seal of the authorized representative
  
• In order to participate in the tender, it is necessary for the organization to submit the following mandatory documents:
  - Suggested price list (Appendix 1);
  - Bank details (Appendix 2);
  - Product/Service characteristics (Appendix 3);
• During the tender, bidder is obliged to submit an additional legal or financial document upon the request;
• The proposal must be valid at least for 90 calendar days.

Payment Option:

Payment Terms: In accordance with the payment, terms negotiated and stipulated in the agreement. 

SCOPE OF SERVICES

The vendor shall provide support for the following implemented processes and modules:

Atlassian JSM: Support Services for Implemented Processes

• Incident Management
• Request Management
• Product Catalog
• Change Management
• Self-Service Portal
• Request Catalog
• Reporting
• Service Level Agreement (SLA) Management
• Standard Change Forms
• Post-Implementation Checklist
• POS Management

Integration with BoG BPM

Test POS Management — support for the implemented process
Automatic POS Key Assignment — support for the implemented process

ATTACHED DOCUMENTATION

• Appendix 1: Commercial Proposal Requirements;
• Appendix 2: Bank details;
• Appendix 3: Product/Service characteristics

Tender Submission Terms:

• Offers should be submitted on procurement web-page: www.tenders.ge
• Submission Deadline is: 06.08.2026 23:59
• Bid currency: USD
• Auction type: Without auction
• Instructions to Apply for E-Tender can be found in the attached file
• Any question during the electronic tender process shall be made in writing and communicated through the Q&A platform of www.tenders.ge website  

Contact Information

Mariam Tabatadze
tenders@gc.ge
+995 577 331197

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